Ministry of Education
Vaibhav Chawla
VIDWAN ID: 68223

Dr Vaibhav Chawla

Male
Assistant Professor | Department of Management Studies
Indian Institute of Technology, Madras
Tamil Nadu
Expertise: Management
ORCID 0000-0003-4455-4278 Scopus 36678867300 Google Scholar gBpnApoAAAAJ
View older version My Dashboard
17 Publications
0 Projects
486 Scopus Citations
466 CrossRef
13 Years 5 Months Total Experience
Publications
17 Total
Articles
16
Chapters
1
Activity

No publication activity to display.

Scopus Scopus
486 Citations
10 h-index
CrossRef CrossRef
466 Citations
10 h-index
Google Scholar Google Scholar

Loading Scholar statistics...

Professional Recognition

MOST PROMISING DISSERTATION AWARD” for Management, Spirituality and Religion Division
2011
71st Annual Academy of Management Meeting in San Antonio, Texas, USA,
Best Proposal Award in Early Proposal Tracks
2011
IIM Ahmedabad, 4th IIM A Doctoral Consortium, Ahmedabad

Community & Membership

No Data Found

There is currently nothing to display here.

No Data Found

There is currently nothing to display here.

Personal Details

No Information Available

No information is available at this time.

Assistant Professor
Apr 2013 – Present
Indian Institute of Technology, Madras | Department of Management Studies
Social Sciences
Management

Related Profiles

Scholarly Work

No Data Found

There is currently nothing to display here.

No Data Found

There is currently nothing to display here.

No Data Found

There is currently nothing to display here.

Scholarly Publications

Can business school ranking method be improved? a novel method of multi-criteria decision-making, employing inputs from management theories

Journal Article
OPSEARCH. Year: 2025.
Authors: Kishore Thomas John; Vaibhav Chawla; Saji K. Mathew; Manoj Mathew; Klaus D. Goepel
DOI 10.1007/s12597-025-01038-1

Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services

Journal Article
Journal of Business & Industrial Marketing. Year: 2021. Volume: 36 , Issue: 8 , Pages: 1452-1473 .
Authors: Ashwin J. Baliga; Vaibhav Chawla; Vijaya Sunder M.; Rajesh Kumar
DOI 10.1108/JBIM-02-2020-0112 Crossref Crossref: 34 Scopus Scopus: 34

Product Adaptation for Rural Markets: A Social Relations Approach: An Abstract

Book Chapter
Year: 2020. Pages: 251-252 .
Authors: G. Sridhar; Vaibhav Chawla; Teidor Lyngdoh
DOI 10.1007/978-3-030-42545-6_70 Scopus Scopus: 2

Systematic review of determinants of sales performance: Verbeke et al.’s (2011) classification extended

Journal Article
Journal of Business & Industrial Marketing. Year: 2020. Volume: 35 , Issue: 8 , Pages: 1359-1383 .
Authors: Chawla, V.; Lyngdoh, T.; Guda, S.; Purani, K.
DOI 10.1108/JBIM-07-2019-0322 Crossref Crossref: 50 Scopus Scopus: 47

How do you handle double-deviation complaints on social media? The role of double service recovery strategies

Journal Article
Journal of Service Theory and Practice. Year: 2026. Volume: 36 , Issue: 2 , Pages: 197-222 .
Authors: Priyanka Suresh; Vaibhav Chawla; Amalesh Sharma
DOI 10.1108/JSTP-10-2024-0363

Social media: Fueling small talks in B2B sales conversations for performance gains

Journal Article
Industrial Marketing Management. Year: 2025. Volume: 129 , Pages: 15-36 .
Authors: Anu Mary Chacko; Vaibhav Chawla; Raj Agnihotri
DOI 10.1016/j.indmarman.2025.07.001 Crossref Crossref: 1 Scopus Scopus: 1

Should e-returns services be “one-size-fits-all” for consumers? Segmentation using return policy promises and constraints

Journal Article
International Journal of Physical Distribution & Logistics Management. Year: 2025. Volume: 55 , Issue: 5 , Pages: 452-481 .
Authors: Shilpi Saxena; Vaibhav Chawla; Richa Agrawal
DOI 10.1108/IJPDLM-07-2024-0280 Crossref Crossref: 1 Scopus Scopus: 1

Adaptive selling, anxiety and emotional exhaustion among salespeople

Journal Article
Journal of Marketing Theory and Practice. Year: 2025. Volume: 33 , Issue: 2 , Pages: 331-348 .
Authors: Aditi Sharma; Vaibhav Chawla; Sridhar Guda; Deva Rangarajan; Anjan Kumar Swain
DOI 10.1080/10696679.2024.2328090 Crossref Crossref: 10 Scopus Scopus: 10
Showing 1 to 8 of 17 publications