Ministry of Education
Zillur Rahman
VIDWAN ID: 49703

Dr Zillur Rahman

Male Doctor of Philosophy
Associate Professor | Management Studies
Indian Institute of Technology, Roorkee
Uttarakhand
Expertise: Management
ORCID 0000-0003-2785-0200 Scopus 15760954200 ResearcherID I-1502-2015 Google Scholar 9nWkKXAAAAAJ
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252 Publications
0 Projects
10412 Scopus Citations
10783 CrossRef
19 Years 8 Months Total Experience
Publications
252 Total
Articles
229
Books
4
Chapters
8
Proceedings
11
Activity

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Scopus Scopus
10,412 Citations
60 h-index
CrossRef CrossRef
10,783 Citations
57 h-index
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Personal Details

Doctor of Philosophy
1996
Assam University, Silchar
Associate Professor
Jan 2007 – Present
Indian Institute of Technology, Roorkee | Management Studies
Social Sciences
Management

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Scholarly Publications

Assessing the impact of information technology capability on firm profitability and market value in emerging economies: a study from India

Journal Article
International Journal of Business Information Systems. Year: 2017. Volume: 25 , Issue: 2 , Pages: 192-212 .
Authors: Bharat Arora; Zillur Rahman
DOI 10.1504/IJBIS.2017.083685 Crossref Crossref: 3

Customer participation in brand communities on social media: A systematic literature review

Journal Article
International Journal of Web Based Communities. Year: 2018. Volume: 13 , Issue: 4 , Pages: 437-467 .
Authors: Shampy Kamboj; Zillur Rahman
DOI 10.1504/ijwbc.2017.089349 Crossref Crossref: 9 Scopus Scopus: 12

The role of consumer engagement in recovering online service failures: An application of service-dominant logic

Book Chapter
Year: 2019. Pages: 456-469 .
Authors: Jamid Ul Islam; Zillur Rahman; Linda D. Hollebeek
DOI 10.4337/9781788114899.00030 Crossref Crossref: 7 Scopus Scopus: 19

Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co- Created Customer Experience

Book Chapter
Year: 2020. Pages: 1005-1021 .
Authors: Shampy Kamboj; Mayank Yadav; Zillur Rahman; Praveen Goyal
DOI 10.4018/978-1-7998-7297-9.ch050

Commentary on Progressing Understanding of Online Customer Engagement: Recent Trends and Challenges

Journal Article
Journal of Internet Commerce. Year: 2021. Volume: 20 , Issue: 4 , Pages: 403-408 .
Authors: Jamid Ul Islam; Zillur Rahman; Regina Connolly
DOI 10.1080/15332861.2021.1995960 Crossref Crossref: 16 Scopus Scopus: 28

Effect of CSR participation on employee sense of purpose and experienced meaningfulness: A self-determination theory perspective

Journal Article
Journal of Hospitality and Tourism Management. Year: 2021. Volume: 46 , Pages: 123-133 .
Authors: Owais Nazir; Jamid Ul Islam; Zillur Rahman
DOI 10.1016/j.jhtm.2020.12.002 Crossref Crossref: 127 Scopus Scopus: 136

Development and validation of a scale for measuring city image

Journal Article
International Journal of Business Excellence. Year: 2021. Volume: 25 , Issue: 3 , Pages: 345-369 .
Authors: Alok Acharya; Zillur Rahman
DOI 10.1504/IJBEX.2021.119465

ICT induced factors influencing online buying behaviour of customers: a literature review

Conference Paper
International Journal of Business Innovation and Research. Year: 2023. Volume: 30 , Issue: 4 , Pages: 453-475 .
Authors: Harsha Tyagi; Zillur Rahman
DOI 10.1504/IJBIR.2023.130078
Showing 1 to 8 of 252 publications