Dr Sheila Roy
Associate Professor
| Centre for Operations and Supply Chain Management
S P Jain Institute of Management and Research
Maharashtra
Expertise:
Management
9
Publications
0
Projects
42
Scopus Citations
32
CrossRef
11 Years Total Experience
Scopus
42
Citations
4
h-index
CrossRef
32
Citations
4
h-index
Google Scholar
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Professional Recognition
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Community & Membership
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Personal Details
Doctor of Philosophy
2015
N/A
Associate Professor
Sep 2015 – Present
S P Jain Institute of Management and Research
| Centre for Operations and Supply Chain Management
Social Sciences
Scholarly Work
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Scholarly Publications
Integrated approach for evaluation of service quality in multistage sequential utilitarian service process
The Excellence Grid – a tool to identify attributes that drive service excellence
A framework for service quality improvement in multi-stage processes
Zomato’s Blinkit: driving innovation in quick commerce
Exploring future research avenues in supply chain performance
Filling in the gaps: a service ecosystem perspective on purchase groups as interstitial markets
Green products wrapped and delivered: consumer’s preference for sustainable e-commerce practices
A Robust Design Integration in Non-Traditional Unit Load Warehouses
Open Access
Showing 1 to 8 of 9 publications