Dr Sanjiv Srivastava
Assistant Professor
| Department of Hotel Management and Catering Technology
Birla Institute of Technology, Ranchi
Jharkhand
Expertise:
Hospitality, Leisure, Sport and Tourism
3
Publications
0
Projects
28
Scopus Citations
9
CrossRef
18 Years 5 Months Total Experience
Scopus
28
Citations
3
h-index
CrossRef
9
Citations
1
h-index
Google Scholar
Loading Scholar statistics...
Professional Recognition
No Data Found
There is currently nothing to display here.
Community & Membership
No Data Found
There is currently nothing to display here.
No Data Found
There is currently nothing to display here.
Personal Details
Doctor of Philosophy
2025
SSN College of Engineering
Master of Business Administration
2009
Mula Education Society's Arts, Commerce and Science College, Sonai, Tal. Nevasa, Dist. Ahmednagar 414105
Assistant Professor
Apr 2008 – Present
Birla Institute of Technology, Ranchi
| Department of Hotel Management and Catering Technology
Social Sciences
Scholarly Work
No Data Found
There is currently nothing to display here.
No Data Found
There is currently nothing to display here.
No Data Found
There is currently nothing to display here.
Scholarly Publications
The impact of knowledge management and data mining on CRM in the service industry
Customer relationship management (CRM) on customer loyalty and retention in hotel industry of Jharkhand
Scopus: 9
Effectiveness of knowledge management on customer relationship management in hotel business performance
10.14505/jemt.v9.6(30).17
Scopus: 4